Characteristics of a Capable Managed Services Provider
Some factors like saving on costs, some peace of mind, safety and reliability are some of the reasons for getting a managed services vendor. The tricky part comes in when you have to pick a managed service provider for your company. You should take into account the following things to make sure that you make the best decision.
To a certain level, the cost is always one of the primary factors in making a business decision. It is one of the things you should consider when choosing a managed services provider. When considering how much your business will pay in hiring these services, you have to ensure that you are comparing companies which are similar and think how much you will be saving from the more support provided which will maximize your up-time and productivity. More to this, you should take into account the conveniences that come with budgeting for such services that are charged on a monthly flat rate.
Obtain a contract which is detailed that lists all the services that the support service will offer and the services not included but instead are charged in addition to the monthly fee charged. Check to ensure the type of support provided in the contract and in case they give round-the-clock support or if they have additional charges for services they offer for overtime or those offered during the weekend.
You should confirm that the vendors have staff who have the right qualifications or certifications in the competencies that your company needs. Also, ask what kind of programs they have in place in keeping their employees up-to-date on the most recent IT technologies and developments on offer.
Ensure that hardware and software checks are included in the services the company provides so that you get the latest updates and latest updates. Their services must also include round the remote monitoring of the systems in your company. This will permit the service provider to learn of any potential difficulties and deal with them before they balloon to become emergency cases or service outages. Anti-spyware, anti-virus solutions, email and firewall are a few of the monitoring needs which are included in the complete security o the whole infrastructure.
Ensure you choose a vendor that can restore your systems completely anytime if there are cases of a disaster or data loss. This could be due to unhappy employees, a virus, natural disaster, security breach or natural disaster. The kind of service must be offered through both remote and local backup and storage abilities by the managed services provider. They should have a huge backup schedule whose efficiency is confirmed through scheduled test reset. When it comes to your business and client data; you can never take much caution.
Any qualified managed services provider must provide at least quarterly status and service reports that offer comprehensive details on problematic issues, areas to improve and overall system performance.